Priory SurgeryTel: 028 9039 4545
Springhill SurgeryTel: 028 9039 4545
PLEASE CLICK ON "SELF HELP" ON THE RIGHT-HAND SIDE OF THIS PAGE TO VIEW INFORMATION ON TREATING YOURSELF FOR COUGHS, COLDS, SORE THROATS AND FLU-LIKE ILLNESSES ETC. THESE USUALLY RESOLVE WITHIN A FEW DAYS AND FOR MOST PEOPLE YOU DO NOT NEED TO CONSULT A DOCTOR.
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.
Model Publication Scheme - further information
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Northern Ireland Ombudsman. Tel: 028 9023 3821Email: email@example.comWrite: 33 Wellington Place, Belfast. BT1 6HN
Click on the link below to download our Complaints Policy.
Priory Surgery Complaints Policy
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