Priory SurgeryTel: 028 9039 4545
Springhill SurgeryTel: 028 9039 4545
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The Practice handles records in-line with laws on data protection and confidentiality.
Click on the link below to download a copy of our Patient Privacy Notice which provides details on how your personal information is used, who it is shared with and your right to access your records.
Patient Privacy Notice
In addition the following Website Privacy Statement sets out how we collect and process your personal data through your use of this website.
Website Privacy Statement
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt by 1st January 2009.
Model Publication Scheme - further information
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Northern Ireland Ombudsman. Tel: 028 9023 3821Email: firstname.lastname@example.orgWrite: 33 Wellington Place, Belfast. BT1 6HN
Click on the link below to download our Complaints Policy.
Priory Surgery Complaints Policy
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