Appointments

At Priory GP Practice CIC we are continuously looking at ways to simplify how our patients access our services. 

From Monday 29th September, we will be trialling an Online Triage Service. 

What is Online Triage?

Online triage allows you to submit an appointment request through to our team, without the need to phone.

How does it work?

You can access online triage on our website by selecting appointments from the main menu and then clicking on the link below. You will then be presented with a number of sections to complete. The more information you provide, the better.

A help video is available here

Is my information reviewed by a GP or someone from the admin team?

As with all patient appointment requests, the information you have shared will be reviewed by a GP. You will then be contacted by a member of the admin team to advise of the outcome.

Is this system always available?

The system will be accessible from 8am – 1pm, Monday – Friday (Excluding Bank Holidays). During the trial, the number of online triage appointments will be capped at 50, however, this will be under continuous review.

What if I prefer to call?

Patients can ofcourse continue to call and our team will be happy to speak with you, however, phone lines are busy and wait times can be lengthy.

For end of life and palliative care needs, please continue to call us on 02890 394545, option 1.

If you would like to make an appointment with a GP, get some advice or pass on a message, simply call us on our usual number. Our team at reception will work through a small number of questions with you before passing your information onto our on call GP at that time. Based on the information you have given and your past medical history, the GP will make an informed decision on the best course of action for you. A member of the team will contact you to take you through your GP approved plan.

Please note demand is always high, however, if you hold on the line, your call will be answered and you will be placed on our Triage list.

The receptionist will want to ask some questions regarding the reason you wish to speak to a GP so that this information can be provided to the GP who will be contacting you once an appointment has been made.

If you require a blood test, please ensure when booking that the test has already been requested by a GP in the practice. 

Private clinic requests for tests

Private requests for tests will still require a consultation with a GP in the practice to authorise the tests to be done in the practice treatment room.

Hospital requests for tests

If the blood test has been requested by a hospital doctor, please ensure you bring hospital labels with you so that the result will go back to the hospital doctor who requested it.

PSA Tests

Patients requesting a PSA test, will first require a GP consultation before making an appointment with the treatment room.

Pharmacist Appointments

We have Practice Pharmacists who are available every day for telephone consultations to deal with queries about medication and side effects. 

Please call us as soon as possible on 028 9039 4545 if you need to cancel an appointment.

If you arrive to the Practice more than 7 minutes after your consultation was due then your appointment will be cancelled.

Should you miss three appointments (consecutive or non-consecutive) the Practice will issue a formal warning. 

If you need help when we are closed

If you need medical help now call 028 9182 2344

The GP out of hours service is for people who need urgent medical treatment only but cannot wait until their doctor’s practice re-opens. The service is for those with a terminal illness, very sick children and the frail elderly. Click here for more information.

If your condition is life-threatening, for example, a suspected heart attack or stroke, telephone 999 immediately and ask for an ambulance.

Please tell us:

• If you would prefer to consult with the doctor or nurse by phone or face-to-face
• If you need an interpreter
• If you have any other access or communication needs

Home Visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am were possible.