Updated 19th October 2021
New repeat prescription line telephone number:
028 90 394542
Please use this number instead of phoning the main reception number.
We are currently recruiting for a new Health Care Assistant. For further details please see Further Information, Job Applications, on the right hand side of this page.
The practice has been and is still experiencing a high volume of incoming telephone calls.
In July 2021 the practice received over 87,000 incoming phone calls.
In July 2020 the practice received over 33,000 incoming phone calls. This demonstrates a significant increase in the high volume of calls that the practice is still receiving.
The practice receptionists are working very hard to answer the telephone calls as quickly as possible. Please be patient with them and they will help you as soon as possible.
Please help us to help those who really need to contact us and only telephone the practice if your call is absolutely necessary.
Repeat Prescription Requests
We have just recently introduced a new telephone number for the repeat prescription line: 028 90 394542. Please use this number in place of the main telephone number.
Please consider registering for online repeat prescription ordering.
You can download your registration form here Patient OS Reg Form
You can also collect a registration form at the repeat prescription request stations at both surgeries. Once you have completed the form return it by posting it in the repeat prescription box with a copy of your photo ID or by scanning and emailing both documents to Reception.Z00252@gp.hscni.net
Once we have received your form and a copy of your photo ID and recorded your email address on your GP record your registration letter with further instructions will be emailed to you. Once you have received your letter you can register for the service by clicking on this link: Patient Online Services
Written requests for repeat prescriptions can also be left into the repeat prescription boxes at both surgeries. Repeat prescription order forms are available at the entrance of both surgeries.
Your local Pharmacy may be able to order your repeat prescriptions for you.
The practice is still currently operating a telephone triage system for GP appointments. If your appointment is not urgent i.e. you don't require same day attention you will be offered a telephone appointment with a GP on a different day. If you require urgent same day attention from a GP we will endeavour to book your appointment with a GP that same morning or afternoon.
Emergency telephone calls will be given to a GP to contact you as quickly as possible however if you are experiencing severe chest pain, shortness of breath, symptoms of stroke or anything that you feel requires immediate medical attention please phone 999 immediately.
Treatment Room Appointments:
You can book appointments for the treatment rooms at Priory surgery and Springhill surgery. If you require a blood test please ensure when booking that the test has already been requested by a GP or is for the monitoring of a long term condition or whilst you are taking medication which requires a blood test. If the blood test has been requested by a hospital doctor please ensure you bring with you hospital labels so that the result will go back to the hospital doctor who requested it.
When the Practice is closed urgent medical cover is provided by the North Down & Ards GP Out of Hours Service - telephone 028 91 82 23 44.
Public Holidays: The practice will be closed in the afternoon on Thursday 4th November 2021
Practice Patient Leaflet 2021
To view or print our practice leaflet please click the link below:
Priory Surgery Practice Leaflet
(Site updated 25/10/2021)