News

Staffing Challenges Impacting the Practice

Patients,

Unfortunately the Practice continue to face staffing challenges across our administrative team, primarily as a result of significant long term sick. Whilst we are actively recruiting, there is no financial support available to cover administrative staff who are off. We are working to minimise the impact on patients, however, there will be some unavoidable impacts, particularly relating to telephone waiting times. 

As a result of the aforementioned shortages, we will need to close our Holywood site from 12.45pm on Friday 3rd April, however, our Springhill site will remain open and can be used by Holywood patients. Any samples, should be left at our Springhill site.

This issue does not impact on GP or Treatment Room availability.

Upcoming Bank Holiday Closures

Our Practice will be closed for the following upcoming Bank Holidays. 

Monday 6th April - Easter Monday

Tuesday 7th April - Easter Tuesday

Monday 4th May - Early May Bank Holiday

Monday 25th May - Spring Bank Holiday

*Please Note - The cut off for requesting prescriptions to be completed before the Easter Holidays is Tuesday 31st March at 6pm.*

Zero Tolerance Policy

Unfortunately in recent weeks we have seen an increase in abusive behaviour aimed towards members of our team. Whilst we understand the challenges faced by patients in the current health care environment, it is never appropriate to abuse our staff.

Information on the Practices Zero Tolerance Policy can be found here

Patient Access

Our new online facility - Patient Access, is now live.

Patient Access is the quickest and most convenient way to order your repeat medications, aswell as viewing some of your medical records and updating your personal details.

You can access it via Mobile, Tablet or Desktop.

Please head to the Online Services section of our website for more information and to find out how to register.

New Clinical System

Priory GP Practice CIC has recently migrated to a new clinical system - Emis. This move is part of a province wide move away from the previous clinical system, which is withdrawing from the NI market.

Patients who have used Online Services in the past, will be aware that this system has been offline since the migration. We hope to have the service back up and running soon.

In order to regain access to the system, previously registered patients will be required to re-register for the service. The Practice will be in touch over the coming weeks to sort this. You will notice some changes to how you access our online services - these changes are dictated by the provider. More information on these changes can be found here.

Online services remains the quickest and easiest way to order your repeat prescriptions and we hope to bring some exciting new features to this channel in the coming months. Please keep an eye on our Facebook page and website for updates on how to register.