News

Upcoming Changes to Priory GP Practice CIC Appointment Booking

Notice to all Patients: 

From Monday 12th May we will be making further adjustments to our Triage system following 
feedback from Patients.

Why are we making this change? 

As a Practice we have listened to feedback from our patients regarding the challenges they have 
faced in getting an appointment, often having to call back over several days in order to even get on 
the Triage list. Our goal is to provide a quality service and rebuild patient practice relations. Whilst 
this is challenging in the current healthcare environment, we are determined to do all we can. 

What does this mean?

Our appointment lines will open from 8.30am – 9.30am each day for patients. All callers will be 
placed in a queue, so waiting times may be high depending on demand. Our admin team will 
answer the call and take details of your ailment/requirement before adding you to our triage list to 
be reviewed by the GP. The more information you can give, the better.

We will be in touch within 48 hours, with those in greatest need contacted first.

Any urgent matters arising outside of this time will be dealt with on a case by case basis as per 
current process.

General enquiries times are unaffected.

The main driver for this change is to avoid asking patients to call back and provide a better overall 
experience and access to your GP 

How appointments will be structured:

Following review by the triaging GP, your case will be assigned one of the following statuses:

1) Same Day Face to Face – Patients who are acutely unwell 
2) Urgent – To be seen within 48 hours 
3) Priority – To be seen within 5 working days 
4) Routine – To be seen within 4 weeks 
5) Signpost – Advised to attend Minor Injuries, Pharmacy First etc. 

How are we communicating this message to patients?

We are sharing information on Facebook, our Website, telephony messages and interactions with staff.

Zero Tolerance Policy

Unfortunately in recent weeks we have seen an increase in abusive behaviour aimed towards members of our team. Whilst we understand the challenges faced by patients in the current health care environment, it is never appropriate to abuse our staff.

Information on the Practices Zero Tolerance Policy can be found here

Patient Access

Our new online facility - Patient Access, is now live.

Patient Access is the quickest and most convenient way to order your repeat medications, aswell as viewing some of your medical records and updating your personal details.

You can access it via Mobile, Tablet or Desktop.

Please head to the Online Services section of our website for more information and to find out how to register.

New Clinical System

Priory GP Practice CIC has recently migrated to a new clinical system - Emis. This move is part of a province wide move away from the previous clinical system, which is withdrawing from the NI market.

Patients who have used Online Services in the past, will be aware that this system has been offline since the migration. We hope to have the service back up and running soon.

In order to regain access to the system, previously registered patients will be required to re-register for the service. The Practice will be in touch over the coming weeks to sort this. You will notice some changes to how you access our online services - these changes are dictated by the provider. More information on these changes can be found here.

Online services remains the quickest and easiest way to order your repeat prescriptions and we hope to bring some exciting new features to this channel in the coming months. Please keep an eye on our Facebook page and website for updates on how to register.