AUTUMN VACCINATION PROGRAMME
'Have you missed your RSV vaccine?'
Are you in the 75-79 age group?
This is a vaccine that will protect you against another one of the causes of viral pneumonia that are responsible for admission to hospital so very worthwhile to get covered for this as well as the Covid and Flu vaccines. More information can be found
here.
The nurses will be happy to give you this vaccine if you want to make an appointment today.
To date we administered 873 RSV (Respiratory Syncytial Virus) vaccinations to those aged 75-79 years of age.
The surgery will be running 1 more clinic to administer Flu and COVID 19 vaccines in Holywood (Date to be confirmed). Invitations will be sent to all those eligible in the coming week. To date we have administered 1,786 Flu and Covid-19 vaccinations.
PLEASE DO NOT CONTACT THE SURGERY TO CHECK ELIGIBILITY OR TO ADVISE NON ATTENDANCE
Upcoming Surgery Closures
Thursday 28th November: 12.45pm - 6.00pm
Wednesday 25th December & Thursday 26th December: All Day
Wednesday 1st January 2025: All Day
IMPORTANT NOTICE FOR ALL PATIENTS
At Priory CIC we are always looking for ways to improve our service to our patients, ensuring you are able to access the best possible care in a safe and equitable manner.
The practice has undergone significant change in the last 18-24 months, which has been further disrupted by the well-publicised challenges being faced across the healthcare sector as a whole. This has led to a significant increase in demand for our services as patient lists continue to grow at a rate that cannot be met by current staffing and funding levels.
Our number one priority will always be for the safety of our patients, ensuring that those who require our services the most, are able to receive the care they need.
We have listened to your feedback and have developed what we believe to be the safest and most equitable approach for all our patients.
Commencing on Monday 30th September, if you would like to make an appointment with a GP, get some advice or pass on a message, simply call us on our usual number. Our team at reception will work through a small number of questions with you before passing your information onto our on call GP at that time. Based on the information you have given and your past medical history, the GP will make an informed decision on the best course of action for you. A member of the team will contact you to take you through your GP approved plan.
Therefore, from Monday 30th September we will no longer be taking GP appointment bookings at the front desk at either site – Doors will open at 9am
The questions being asked by the reception staff have been set by the GP’s and will provide invaluable insight to help them make an informed decision on the best type of care for you. The reception staff will not be triaging or making any decisions on medical queries.
It is vital that you provide the receptionists with as much detail as you can to ensure the GP can make an informed assessment.
Will there be routine appointments available to pre-book?
We will contiune to offer pre-bookable routine appointments. These will have the choice of either a face to face or telephone appointment to suit your query or preference. Along with a choice of which GP/ANP, where availability allows, you would like to speak to. This is being trialled with the new triage appointment system roll out, so please be aware, it may be tweaked as needed.
We truly believe these changes will enhance your experience with Priory CIC.
Care Navigation:
Did you know that Care Navigation uses signposting to help patients receive the Right Care from the right professional at the right time?
This may include seeing our: Physiotherapy team, Social worker, treatment room nurse, being directed under the NI PEARS scheme to the Optician, District Nursing or our Practice Pharmacist.
For all other general queries including treatment room appointments and test results please call the surgery between the hours of 9:30am-12:45pm and from 1:45pm-6:00pm
This will ensure that patients requiring immediate medical attention can be seen.
Repeat Prescriptions
From Monday 14th October our repeat prescription telephone service will operate from 8:00am - 8:00pm Monday - Friday
DID YOU KNOW the quickest way to order your repeat prescription is through our online services. Please ask a member of the team for a registration form and list of repeat medications.
Zero Tolerance
Please also note that our reception teams are dedicated and hard working. It is not acceptable to be abusive or violent towards any member of staff in the practice either verbally or physically.
The practice has a Zero Tolerance policy and unwanted behaviour shown towards our staff could result in the removal from our practice register.
Thank you for your co-operation at this very busy time of the year.
Priory C.I.C
(Site updated 07/11/2024)